Contact Us
Contact Us
Last updated: September 27, 2026
Need help with a product or an order? The straplune customer service team can assist with jump rope styles, colors, handle designs, rope types, product features, order updates, shipping, returns, payments, privacy requests, and other matters related to our store.
Business & Support Details
Support for Products and Orders
Help with jump rope styles, colors, handle types, rope constructions, and listed product features.
Assistance with order status, shipping, tracking, and delivery-related questions.
Support for returns, damaged items, incorrect products, incomplete orders, and refund requests.
General assistance with checkout, payment questions, and applicable privacy requests.
Help Us Find Your Order Faster
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help us locate your order and provide assistance more efficiently.
If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.
Please contact our customer service team for return instructions before sending an item back. Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.
Most inquiries are answered within 1–2 business days. Additional processing time may be necessary for cases involving shipping carriers, payment providers, order verification, or privacy-related requests.